I’m going to walk you through a revolutionary approach by IKEA.
The Swedish furniture behemoth who used an AI-driven skills strategy to transform their call centre workforce into interior design advisors.
This initiative aimed to improve customer service while allowing an AI bot, aptly named Billie, to handle routine customer inquiries.
It’s a tale of innovation, learning, and a dash of machine intelligence.
Curious about how they pulled it off? Let’s dive in.
