Artificial intelligence Skills

How IKEA Upskilled 8,500 Employees Using AI To Boost Sales by $1.4 Billion

I’m going to walk you through a revolutionary approach by IKEA.

The Swedish furniture behemoth who used an AI-driven skills strategy to transform their call centre workforce into interior design advisors.

This initiative aimed to improve customer service while allowing an AI bot, aptly named Billie, to handle routine customer inquiries.

It’s a tale of innovation, learning, and a dash of machine intelligence.

Curious about how they pulled it off? Let’s dive in.


The 7 Skills L&D Teams Need For Today’s World

Updated: Aug 2023

Practising what we preach in the L&D industry is not as common as you might think.

We always talk about the latest learning philosophies, skills and experiences other people need. Rarely do I see or hear anyone talk about the modern L&D skills needed to navigate today’s world.

In a world increasingly shaped by remote work and digital platforms, the challenges for L&D teams are mounting.