Steal These Thoughts!
I’m going to walk you through a revolutionary approach by IKEA.
The Swedish furniture behemoth who used an AI-driven skills strategy to transform their call centre workforce into interior design advisors.
This initiative aimed to improve customer service while allowing an AI bot, aptly named Billie, to handle routine customer inquiries.
It’s a tale of innovation, learning, and a dash of machine intelligence.
Curious about how they pulled it off? Let’s dive in.
You want to be the best version of yourself. You want to continuously develop and grow to reach your full potential.
Making time for your personal development is key to becoming the best version of you (man that feels cheesy writing those words!).
It’s easy to say “I’ll get around to it later” or “I’m too busy right now” but those excuses don’t help you grow.
Now we’ve been living in these strange times for awhile. We’ve all had the opportunity to evaluate the overnight forced digital transformation and the pivot to the way we’ve had to work mostly remotely over these last 4-5 months.
This is a tongue in cheek post but one that has an important message on having a varied skill set that continues to evolve and contribute to your overall talent stack.
Many say that skills in the workplace is the biggest economy nowadays and it’s hard to disagree. The skills you possess make you more attractive to employers, allow you to execute on the work you do and pay for your lifestyle.
Yes, you heard that right, the better quality and diversity of your skills, the more dollars are dropping in your bank account.
Let’s face it. The HR and L&D industry is slow to adapt and adopt the latest tech.
I want to help you change that. Join over 100 fellow L&D pros slaying those AI demons to supercharge their work.