Artificial intelligence Learning Technology

Why L&D Teams Can’t Afford To Get It Wrong With Generative AI

I stumbled upon research this week (probably while doom-scrolling) that shared most Americans don’t think generative AI tools will have a major impact on their job.

But they do think it will impact others much more.

Is this a case of burying your head in the sand to the data all around us? Perhaps. It could also be that people just aren’t as informed as they could be.

For what it’s worth. I believe it’s a bit of both.

In case you’re blissfully unaware, 2023 has been the year of generative AI, with ChatGPT certainly being the poster boy for this movement.

It has become the internet’s new boyfriend these past 6 months.

Yet, the hype is now coming down.

We’re moving from the phase of ‘What the hell is this thing?’ to ‘Ah, we could use this for XYZ’. New roles such as Chief AI Officers have sprung out of nowhere with companies hoping to leverage AI tools to upskill employees.

So, what now?

From hype → daily productivity tool

For any new technology to survive, it needs to have use cases.

Luckily for generative AI. It has a bunch.

Yes, some are gimmicky and will die off. While others have practical uses to improve learning and performance. The big corpos know this and are moving fast.

Just this week Walmart announced it will give a generative AI tool to 50,000 of its office workers. SaaS giant, SalesForce, was an early adopter of this when it released its aptly named “Einstein GPT” generative tool to its workforce.

Big tech is bringing their best too with:

  • ChatGPT Enterprise
  • Microsoft Copilot
  • Google Duet

The hype may be dead, but the next evolution of workplace technology is here.

The question is are you ready to wield it?

Don’t be the last to the party

Let’s face it. The HR and L&D industry is slow to adapt and adopt the latest tech.

We struggle to connect with our audience because we fail to stay ahead. We’re always last to the party, and that sucks. Sometimes we’re not even invited to the party!

You might feel like this right now with generative AI.

It’s here, there and everywhere. It seems like if you’re not on team AI, you’re getting left behind. I don’t know about you. But I don’t like that feeling.

I’ve been playing in the ChatGPT sandbox for the past year.

I’ve been sharing this with global organisations as we continue to experiment with AI tools to supercharge our work.

But I don’t think this sentiment is shared amongst my peers.

I don’t see people practising what they preach. You can’t be a trusted advisor to your business if you don’t understand how new technology can empower it.

In my State of AI report for L&D:

  • 77% of teams told me they see integrating generative AI tools into their team as critical for organisational success.
  • Yet, 64% of those same teams told me they don’t understand generative AI and need to be upskilled.

Do you see the challenge?

Look, generative AI tools are not a Swiss army knife. They’re not the right tool for every job. But you gotta be in the know. You can’t make the best decision, otherwise.

How to get smart with AI

I hate Captain Obvious statements with no solutions.

In that spirit, here’s a mix of free and paid resources worth exploring to level up your know-how in this space:

AI For Everyone by

This is billed as a basic experience, but I’d say it’s near the higher end of the basics. I’ve completed this one myself and rate it highly.

Open-source courses for all to enjoy. Perfect for beginners to those advanced AI nerds.

The conspiracy to make AI seem harder than it is

Gustav Soderstrom is the Chief Research & Development Officer at Spotify. He leads the Product, Design, Data, Technology & Engineering teams.

That’s a lot of teams! He’s on a quest to demystify AI. Join him in this internal Spotify talk.

Just for L&D Pros: The ChatGPT Crash Course

Full disclosure. This is my product and it’s a paid one.

You can probably get everything you need at zero cost by searching my posts over the last 12 months. But, if you want an accelerated experience to teach you the basics in under 2-3 hours, this is for you.

Over 100 L&D pros have joined the course so far. I update it every month and you can chat with me (and others) in the free community with the course.

That’s my sales pitch done. I’d love to see you there.

Before you go… 👋

If you like my writing and think “Hey, I’d like to hear more of what this guy has to say” then you’re in luck.

You can join me every Tuesday morning for more tools, templates and insights for the modern L&D pro in my weekly newsletter.

Make AI Your Partner, Not The Problem 🤝

Join L&D professionals future-proofing their skills with AI in hours, not days.

👉 Get started with my ChatGPT beginner’s crash course.

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