Categories
Artificial intelligence

What are AI agents? Your Complete Beginners Guide

Right now 99% of people use straightforward AI conversational tools like ChatGPT.

That’s great.

Some even build basic AI assistants in the form of GPTs – also good.

This is just the beginning.

Lots of big companies are working with teams from Microsoft, Google, OpenAI and more on their next-gen AI agent tech (yes another confusing mouthful).

Assistants vs Agents: What’s the difference?

Two terms you might hear techies mention with AI products are ‘AI assistants’ and ‘AI agents’.

Here’s the difference in clear, simple terms.

Let’s start with what we know – AI assistants like ChatGPT.

These are tools that help us with tasks through conversation. They can write, analyse, explain, and give suggestions based on what we ask.

AI agents take this a step further.

Instead of just helping through conversation, agents can actually complete tasks on their own. They follow instructions, use different tools, and make basic decisions to get things done.

The key difference is simple:

  • AI assistants help you with tasks
  • AI agents complete tasks for you

Both are valuable, but they serve different purposes. An assistant works with you through conversation, while an agent works independently based on your instructions.

Use this info to impress the boss at your next meeting.

I’m not going to leave you with just this, though.

As I’m a tech nerd, I’ve filmed a quick video (see below) to show how agents work with examples from Google and Salesforce – enjoy.

What can AI agents do?

Imagine you have a personal assistant who doesn’t just follow your instructions, but takes the initiative to resolve problems independently.

AI agents are like that, except they exist in the digital world.

At their core, AI agents are smart programs designed to observe their environment, make decisions, and take actions using the tools available to them.

Unlike traditional software that waits for you to give it a command, like LLMs, AI agents can think ahead, figure out what needs to be done, and act – sometimes without needing constant human input.

Think of them as a self-driving car.

Instead of waiting for a person to steer, brake, or accelerate, the car analyses traffic, makes decisions, and moves safely toward its destination.

AI agents work similarly but in a digital space, whether it’s automating workflows, analysing data, or even assisting with creative tasks.

The magic of AI agents lies in their autonomy and problem-solving abilities. Even if you don’t give them step by step instructions, they can work out the best way forward to achieve a set goal.

They do this by following set rules and past experiences to decide the best way to complete a task.

This makes them incredibly useful for businesses, customer support, research, and even personal productivity.

How AI agents work

an explainer of what an AI agent is and how it works for beginners and non-technical people.
Source: Google AI Agents White paper 2024

You can seen an example of this in the image above taken from Google’s white paper on AI agents.

In this scenario, an agent helps a user plan, find, book and check-in for a flight.

The agent has access to all the necessary tools and reasoning power to complete this on behalf of the human. You can see me build something similar for HR onboarding in this demo.

AI agents are still evolving, they’re already transforming how we interact with technology. For now, just think of them as the digital teammates working behind the scenes to get things done!

Examples of AI agents in action

AI agents are becoming part of our daily lives, wether you’re aware of it or not is another question.

They perform tasks that range from the mundane to the complex.

Two notable, and easily accessible to every one, examples are OpenAI’s “Operator” and Anthropic’s “Claude” with its “computer use” feature.

OpenAI’s Operator

Operator is an AI agent developed by OpenAI that can autonomously navigate the web to perform tasks on your behalf.

I get that sounds both odd and spooky.

It interacts with websites much like you and I would by clicking, typing, and scrolling to accomplish various objectives.

Operator can fill out forms, book travel arrangements, or even create memes by remotely interacting with a web browser (a big use case for me). This allows it to handle tasks such as purchasing groceries or filing expense reports, and streamlining processes that typically require manual input.

Just think, to never have to go searching for bananas on your local grocery app again, what a time to be alive.

Computer Use with Claude

Anthropic’s AI model, Claude, has introduced a feature known as “computer use”.

Bit of a boring name, but you gotta start somewhere,

As you’ve (probably) guessed by the name, this enables Claude to operate a computer just like we would.

Again, all the functionality that Operator has like filling out forms, ordering food, or managing emails autonomously. It has raving fans already as as Asana, Canva, and DoorDash are exploring ways to integrate this feature into their workflows.

Maybe the end of the trusty mouse and keyboard is closer than we think.

In Sum

Agents are here as the next level of meaningful use of generative AI technology.

They serve a specific purpose in the ecosystem of AI-powered tools at our disposal. As always, if you’ve found this helpful, please consider sharing it wherever you hang out online.


Before you go… 👋

If you like my writing and think “Hey, I’d like to hear more of what this guy has to say” then you’re in luck.

You can join me every Tuesday morning for more tools, templates and insights for the modern L&D pro in my weekly newsletter.

Categories
L&D Tools Learning Strategy

3 Secrets To Building Highly Engaged Communities From Web3 Teams

Since early 2021, my twitter feed has been slowly blowing up the concept of NFTs on my feed.

Particularly of apes (what is with all the apes people?).

At first I thought this was some weird lockdown driven craze where people were trying to find more inventive ways to occupy their mind.

Yet, over a year later, I sit here watching images of apes, cats, bears and any other creature that can be animated being sold for thousands (in some cases millions).

Examples of those cats and bears

I’m not here to debate the relevance or morality of NFT assets.

I’ll leave that up to your own mind.

However, what has been intriguing to me is the speed at which these projects can build, sustain and engage a community.

As part of the learning industry, where a lot of my work involves building and engaging lots of communities, my eyebrows raised in curiosity in how quickly people were building communities around these assets.

Now yes, some people obviously jump into these communities in the hopes of landing the next big money making ape collection.

But, for many others, motivations are different.

One of those motivations is connection.

We want to feel part of something, we want to be part of the tribe.

And this is something which many of these NFT projects have become good at. Even if you can right click and save an image.

It’s the community thats driving these spaces.

So, I let my curiosity drive me and I decided to do a bit of research.  For the last few months, I’ve been diving into these communities.

Not so I can get my own confused looking animated creature image.

Rather, to understand how these communities are structured, what people are doing here and how the owners are keeping them engaged.

There’s no better place in the NFT world to experience all of these communities than Discord.

If you’re wondering what that is… it’s basically like a version of slack for Gamers and now NFT projects to build communities.

Let’s talk about those 3 secrets.

#1: People want to share more than just the thing you want them to share

What struck me from the get go, was just how many of these communities are not focused on solely talking about the art for sale

I’ve seen this across all the Discord servers that I’ve joined so far.

Yes, you’ll find plenty of people who only want to talk about how much money they think they’ll make from the latest jpeg release, but you’ll find plenty more who just want to chat about, well, anything.

I suppose in some ways this is a sign of the loneliness which we often forget can occur in a world that’s never been so connected.

Not many relationships and conversations in our daily lives are meaningful.

It feels different in these communties though.

They come together under one common purpose. These people feel like they are sharing with like minded humans.

I think that’s something which can be applied to any field in which you want to create a community.

#2: Encourage idea sharing and content creation

Another thing these communities do well is to inspire its members to share their ideas on the projects and show off their own content creation skills.

I often found that projects wanted people to give their own spin on the assets being sold and encouraged this by offering premium rewards for the best stuff.

Similar to getting members to use their skills to build content which other members could benefit from.

These communities are giving people the space, encouragement and confidence to express their talents with fellow humans.

Not only this, they’re rewarding people for their contribution and engagement with the community.

This has always been a major priority for me when creating workplace learning communities.

I do not want to be the owner of a learning community.

Instead, I want it to thrive on its own through the engagement and contributions of the people involved.

And NFT communities on Discord seem to have cracked this code.

They encourage, promote and celebrate creativity, ideas and sharing with others. Isn’t this what all the social learning craze was about back in the day?

#3: Leveraging FOMO (Fear Of Missing Out) and being clear on the WHY

I see corporate and higher educational establishments fail getting people so excited about the output they’ll get from learning that they will kill to get it! (well hopefully not literally but you know what I mean!).

And on top of this, being crystal clear on why people should care about learning at all.

Now you’d think this is obvious but it seems not to many.

Now these NFT communities do this really, really well! Like so well, I think we should be doing marketing and people engagement case studies on them. 

For these communities the drivers are clear:

  • I want to own a pixelated animal because it will give me status, money, 15 mins of fame etc in today’s world (FOMO).
  • I want to be part of a tribe where people appreciate, recognise and celebrate me, my thoughts and how I live (WHY).

When we look underneath it all, what we truly want is to be recognised and feel part of something.

This is what makes these communities so successful. Whether on Discord or through Twitter (another popular Web3 hangout).

What we can learn from this

We should consider:

  • How can we get people so excited about learning that they’re scared to miss out?
  • How can we be clear on WHY people should be part of our learning communities and share their most precious resource of time here?

So, what now?

Take time to reflect on what I’ve shared with you here.

These are just a few things I’ve noticed which can support any company, team or individual in building a community.

I’m not saying this is the right way! Just sharing some ideas from my research which could help you too.

No matter your view of this expanding world of digital collectibles.

We cannot ignore the scale at which communities are being built in this world around a common theme in such a  short space of time.

Would love to hear your thoughts on this? (P.s. No I don’t want to buy your strange looking ape jpeg before you ask).

Categories
L&D Tools Skills

What They Didn’t Teach You At School And Why That’s Hurting You Now

Wait, they didn’t tell me about this at school

This might sound a bit (or very) rant like but as I age and reflect on my own education, and that of which younger people I meet today receive. I come to realise that education institutes are failing us.

Categories
Daily Thoughts L&D Tools Learning Technology

Microsoft Teams Playbook: How to connect and engage with your audience

I’ve been lucky enough to use a number of pretty cool collaboration tools in my career so far. 

Microsoft Teams along with Slack have been at the top of my most used pile. Specifically, I’ve been working with these tools to enable and support my work in workplace learning.

As we’ve pivoted to a remote working model globally for the interim, I thought I’d share some tips, tricks and resources that will help any learning team (and really any person working remotely) make the most of Microsoft Teams.

Categories
Learning Strategy

The Hidden Costs of Overcomplicating Learning

We’re blessed with so many great innovations today.

But sometimes, you have to go back to basics to get stuff done.

A decade in L&D has taught me so much. I’ve seen the good, the bad and the terrible. I’ve learnt so much from them all. A standout lesson has been the sheer volume of complications, of our own making, that sabotage us.

Especially with our buzzwords, methodologies and frameworks.

No one at your company cares if you used ‘this’ methodology or ‘that’ assessment framework to build an experienceThis approach kills the brand and trust in L&D teams quicker than anything I’ve experienced.

I once sat in a room where my manager told a senior stakeholder we’d use a “digital learning framework” and assess outcomes in “a performance-based system”. They looked back in silence for a deathly 2 minutes. I wanted to gouge my eyes out.

Let’s avoid that event for you.

“What would this look like if it were easy?”

This is the question I come back to daily.

It might seem like a simple question on the surface, yet it has a much deeper meaning (as all the best questions do). I picked it up from a book by Tim Ferriss, but I’m sure it has been echoed throughout time by others.

Let’s be honest, we all overcomplicate life at times.

Society is littered with examples. Such as the impending New Year’s fitness boom. Couch potatoes the world over will set audacious goals and believe they need to spend a lot of cash on food, equipment, supplements and advice from some jacked-up fitness influencer.

They don’t recognise their context and, as such, overcomplicate what can be a simple process.

If you’ve never had a physical fitness practice before, you’re (probably) better off going for walks, drinking more water and eating a bit healthier versus spending hundreds, if not thousands, of dollars on the above.

The L&D industry is no stranger to this plague of over-complication.


Key insights

  • Don’t make acquiring knowledge harder than it needs to be.
  • Focus on what’s useful, discard the noise, and embrace “good enough”.
  • Your business doesn’t care about fancy industry frameworks

Learning, at its core, is incredibly simple.

It’s biologically programmed, too.

So you don’t have to do much, if anything at all, to activate it. Yet, we (as in the industry) spend stupid amounts of time debating methodologies, frameworks and taxonomies.

I care not for any of them.

At times, we make learning unnecessarily difficult, almost as complex as creating dark matter in the Hadron Collider.

There are only so many 50-page dossiers on how people learn with fancy diagrams that one person can read without thinking  you are making this far more complicated than it needs to be!

In the context of a busy workplace, our role should be to make things simple.

an image of a conversation between the architect of the matrix and Neo that demonstrates how companies overcomplicate learning for employees.
Don’t do this!

You’re sabotaging success

If something is failing, then we have flaws in the system.

The root cause of some of these flaws comes from the often outdated ideologies and methodologies of global education systems.

Most workplace L&D teams, whether you’re aware of it or not, inherit these through both the way an employee views the function and the way the organisation positions it within its culture.

They class workplace L&D as the equivalent of education for work.

But we both know that’s wrong.

I’m biased though, because I hated school.

The game of favouring memorisation versus practical application and critical thinking as an assessment of intellect still annoys me. Alas, that is another conversation for a different time.

For long-time readers, you know I’ve spent a lot of time with tech companies.

I’ve been around a lot of people who move fast, think deeply and act on meaningful data with every decision. These groups embrace learning as a core pillar of success.

It is not a ‘nice to have’. It is key to the next product or feature breakthrough.

Software engineers, in particular, taught me the importance of problem-solving and breaking apart complex tasks into moveable puzzle pieces.

I learnt how to move pieces to see what makes sense, which parts work best, and what won’t work for a specific environment.

Many years later, I came across what I would call a proverb from the legendary martial artist and philosopher, Bruce Lee that embodies this.

Absorb what is useful, discard what is not and add what is uniquely your own

Bruce Lee

To this day, this is the only type of learning philosophy I live by.

It is also the secret (if I have one) that enables me to move at pace, be adaptable and take action in my work.

A design for life

I’m sure there’ll be those who will say, “We need more detail on how to do these things.”

❌ You don’t.

The only way for you to understand what is useful, what is not and how to fuse that with your skills is through experience and experimentation. This is what we’ve lost with most L&D guidance. We’re too focused on tools and methodologies that will ‘guarantee’ success.

But you can change that.

When designing any learning experience 99% of your audience needs to know:

  • The useful context and application for their work
  • What is not useful for them based on their context and work
  • How can they connect this to what they already do?

That’s it.

Everything else is just noise.

You can thank me later for saving you millions of dollars and your most precious resource, time.

Why you should aim for ‘good enough’

The constant desire for more is a universal human challenge.

  • Every time you get that once unbelievable salary increase, you want more.
  • The day after the promotion, you want the next one.
  • The minute you buy that sleek pastel mint game controller, you want the peach version too.

Okay, that last one is probably just me, but you get my point.

‘Enough’ is hard to define because it is a deeply personal metric for each of us.

Dan John, a pioneer of Kettlebell fitness training and weightlifting, has the best take on ‘good enough’, imo.

I like Dan because he keeps things simple.

Much like the world of L&D, Kettlebell fitness communities are filled with people endlessly debating perfect form and workout routines. These people often spend so much time debating, they never actually do anything.

Workouts really don’t need to be complicated. So many people spend so much energy looking for the perfect program, when it’s much better to get “good enough” workouts a few times per week for the next 30+ years.

Dan John

This is another philosophy that can help our work.

Perfect doesn’t exist for performance. Good enough is well… good enough. This applies to strategies, experiences and your products.

Learning is evergreen. It’s not a problem you solve.

Final thoughts

So, as we’ve explored, over-complication can lead to unintended consequences.

Instead of chasing after the next trendy methodology, ask “What would this look like if it were easy?”

Challenge your thinking by looking through the eyes of your audience:

  • What is useful context and application for their work?
  • What is not useful for them based on their context and work?
  • How can they connect this to what they already do?

And finally, accept ‘good enough’ in all forms.

The world of workplace learning and life might just be a better place for it.

Before you go… 👋

If you like my writing and think “Hey, I’d like to hear more of what this guy has to say” then you’re in luck.

You can join me every Tuesday morning for more tools, templates and insights for the modern L&D pro in my weekly newsletter.